A CASH REGISTER RECEIPT AND VALID ID ARE REQUIRED.

If original purchase was made by credit card, the same card is required for issuing credit.

All merchandise must be in brand new and reusable condition, with the exception of “used” textbooks. Textbooks originally purchased as new must not be marked, written in, damaged or soiled in any way to be eligible for a full refund. You have 30 days from the cash register receipt to return merchandise except textbooks used for classes.

Full refunds will be given on used and unmarked new textbooks, with a sales receipt according to the following schedule:

• New Textbooks – within the first week of the start date of that class, except 1 and 2 week classes. These are only returnable with a drop slip.
• Used Textbooks – non-returnable unless with drop slip within the first week of the start date of that class.
• Cases, class instruments and copyrighted material is non-returnable unless with drop slip within the first week of the start date of that class.

Pre-packaged items must remain intact and unopened in the original manufacture’s wrapping, including, but not limited to music CDs, DVDs, videos, computer software and textbook packages.

Books or other items with manufacturing defects may be exchanged at any time during the semester with original receipt and at management’s discretion. Manufacturer defective merchandise can only be exchanged for the same title or item. If item is not in stock, it will be special ordered.

Software refunds will be honored for 10 days from the date of purchase shown on the register receipt. Since our software is sold at Educational pricing, we cannot sell them over the web site. You must have a valid college ID to purchase any software. We do not accept returns on opened software due to licensing agreements. There are no faculty or staff discounts because the software is already at Educational pricing.

Send returns to the following address along with you name, phone number, and reason for the return:

Tiffin University Bookstore

Gillmor Student Center

155 Miami St.